Poesis
Usage / Use case
Accept a service responsibility baseline
Agree service commitments, application dependencies and accountable owners against a dated evidence baseline.
IT service owner / Application owner / Business-process owner
Platform
What serves this use case
No platform coverage declared.
Values
Values composed with this use case
- Value Planned
Clear accountability for service commitments
Establish who accepts each service commitment and dependency, including responsibilities transferred to a new owner.
Realized through Use cases(2)
Pains
Pain points
- Pain point Planned
Service commitments have no agreed map of dependencies and accountable owners.
Changes and ownership transfers leave obligations unassigned and affected services overlooked.
Experienced by Actor types(4)
Addressed through Use cases(2)